Our Commitment to be Fair
uToys.com.au is operated by SVOX Pty Ltd (referred to as "uToys.com.au/we/our/us"). Our values are FAIRNESS, CARE, HONESTY, ENTHUSIASM, LOYALTY and OUTSTANDING SERVICE and these values guide the spirit of our contract with you.
This is the topline summary of the agreement we have with you when you place order from us:
- Thank you for placing your order with The uToys- we appreciate it.
- We will send you an email acknowledging your order one hour after you have placed it.
- Your order is accepted and the contract between us is concluded when the product you ordered is despatched.
- We will debit the payment from your chosen method of payment at the time we despatch your goods.
- You may cancel your contract with us for the goods you order at any time up to the end of 100 days from the purchase date. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. There are some conditions that you should check first which are set out in Contract Details no.4 below.
Contact Details uToys.com.au:
SVOX Pty Ltd
P.O. Box 393 Wahroonga
If you have any questions regarding the uToys.com.au website please contact us on, email us at firstname.lastname@example.org or write to us at Customer Services, uToys Educational Toys, P.O. Box 393 Wahroonga NSW 2076.
1.1 The prices payable for goods that you order are as set out in uToys.com.au website. We try to ensure that all the prices shown on this website are accurate. However, occasionally products are mispriced. Where a product's correct price is lower than the stated price we will issue a refund for the difference and despatch the order in the usual way. Where a product's correct price is higher than the stated price we will inform you of the correct price and give you the opportunity to proceed with the order at the correct price or cancel the order. Where a reduced price is shown the item/s have been on sale at the higher price for 28 days or more.
1.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
1.3. Price and availability information is subject to change without notice.
2.1 Payment can be made by the methods provided for you on uToys.com.au website and you must be over 18 to make a payment. uToys can only accept payments by credit cards and PayPal. The accepted credit cards are Visa and MasterCard.
2.2 We will debit the payment from your chosen method of payment at the time we despatch your goods, or pass your order on to a third party for despatch, as appropriate. Payment must be made with the order, if the order does not proceed, payment will be refunded (not including shipping and delivery costs incurred at the time of cancellation).
2.3. All prices on the uToys.com.au website are quoted in Australian dollars and include GST.
2.4. Any transaction cost associated with the payment will be incurred by uToys.
3. Acknowledging your order
3.1 Following your confirmation of your order, we will hold your order for at least one hour to give you the opportunity to make last minute changes, and we will send you an email to acknowledge your order. Please note that this email is not a confirmation or acceptance of your order.
3.2 If during processing we discover for any unforeseen reason that we cannot complete order we will cancel the order and email you explaining why (for instance, a stock shortage, inability to obtain payment, or the identification of a pricing, product, or product description fault).
3.3 Your order is accepted and the contract concluded when the product ordered is despatched.
4. Right for you to cancel your contract
4.1 You may cancel your contract with us for the goods you order at any time up to the end of 100 days from the purchase date. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
4.2 You cannot cancel your contract if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.
4.3. If you receive an item that you did not order, please notify us as soon as possible.
4.4. Please see our standard Return Policy for details.
5. Cancellation by us
5.1 We reserve the right to cancel the order if:
- we have insufficient stock to deliver the goods you have ordered
- we cannot obtain payment
- a product, price, or offer description fault has been identified
- we do not deliver to your area
5.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
5.3 We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
6. Delivery of goods to you
6.1 The uToys will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
6.2 Despatch will be made as soon as possible after your order is accepted.
6.3. The delivery times are indicative only and The uToys will not be liable for any failure to observe these delivery times.
6.4 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
6.5 Goods for delivery outside Australia may be subject to import duties, taxes and/or customs charges. These charges are levied once the parcel arrives at its destination, and must be paid by the recipient.
6.6. For more details please see the Delivery Information contained in the website.
7. Damaged or Faulty Items
7.1 Please do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in transit, please contact us as soon as possible. We will do our best to provide a replacement as soon as possible.
7.2 In the unlikely event that you receive an item which proves to be faulty we are happy to help. However, we do ask that you notify us of any problem within a reasonable period of time.
7.3. For more details please see the Returns & Exchange Policy.
8. Links To Third Party Sites
8.1 The uToys.com.au Web Site may contain links to other Web Sites ("Linked Sites").
8.2.The Linked Sites are not under the control of uToys and uToys.com.au is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site.
8.3.The uToys.com.au is not responsible for webcasting or any other form of transmission received from any Linked Site.
8.4. The uToys.com.au is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by uToys.com.au of the site or any association with its operators.
9. Proprietary Rights and Licences
9.1 All copyright in the text, graphics and layouts of The uToys.com.au website and in all software and software compilations underlying the site is owned by or licensed to The SVOX Pty Ltd.
9.2 You are not permitted, without our prior written consent, other than for personal, non-commercial purposes, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its material, contents or underlying software.
9.3 When you transmit or post any material to or on our website, you grant to us a non-exclusive, world-wide, perpetual, royalty-free licence under your copyright and other intellectual property rights to use or display or distribute that material in any way without any duty at all to account to you.
10. Trade Mark Information
10.1 "The uToys"trade mark, including the distinctive slogans and logos, used within this website is the property of SVOX Pty Ltd and other trade marks used are the property of their respective owners.
10.2 You are not permitted to use any of the above trade marks or any similar signs likely to confuse the public, without our prior written consent.
11. Privacy/Use and storage of data
12. Governing Law
12.1. These terms and conditions are in addition to and do not replace any terms, conditions, and warranties implied by federal and state laws of New South Wales.
13. Entire agreement
Changes to Terms and Conditions
We may make changes to these Terms and Conditions at any time without notice to you. The current terms are as set out in the "Terms and Conditions" section of our website www.utoys.com.au.