1. If you have changed your mind
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be unused, in the state you received them, and in the original packaging)
- You can return your purchase for up to 100 days from the purchase date.
- Products must be in the condition you received them (original, unused, re-saleable condition) and in the original box and/or packaging. Any item(s) which are considered to be "used" will be returned back to you and we will be unable to refund your money.
- Refund will be based on the purchase price. Shipping fee is non-refundable.
- Return shipping is FREE if you live in Australia.
So if for whatever reason you are not happy with your purchase, just go through our easy return process:
- Print out and fill out this easy Return Form. You will need the packing slip you received with your order.
- Print out a free return label - your domestic shipping costs are prepaid.
- Pack all items with the Easy Returns Form in a secure carton or reuse the original packaging. Ensure that the product is packaged securely, we reserve the right to refuse refund/exchange for any damage to the product in transit as a result of poor packaging.
- Cut and attach the return paid address section from the easy Return Form to your package. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.
2. If your item is faulty
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, simply return the products to us for replacement. Please note that we'll need a photo or two showing the defect/fault, which will speed up the returns process for you.