Returns link

1. If you have changed your mind

If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be unused, in the state you received them, and in the original packaging)
  • You can return your purchase for up to 100 days from the purchase date.
  • Products must be in the condition you received them (original, unused, re-saleable condition) and in the original box and/or packaging. Any item(s) which are considered to be "used" will be returned back to you and we will be unable to refund your money.

  • Refund will be based on the purchase price. Shipping fee is non-refundable.
  • Return shipping is FREE if you live in Australia.

Returns Process

So if for whatever reason you are not happy with your purchase, just go through our easy return process:

  • Print out and fill out this easy Return Form. You will need the packing slip you received with your order.
  • Print out a free return label - your domestic shipping costs are prepaid.
  • Pack all items with the Easy Returns Form in a secure carton or reuse the original packaging. Ensure that the product is packaged securely, we reserve the right to refuse refund/exchange for any damage to the product in transit as a result of poor packaging. 

  • Cut and attach the return paid address section from the easy Return Form to your package. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.
  • Once your return is received and inspected by the fulfillment center (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

2. If your item is faulty

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, simply return the products to us for replacement. Please note that we'll need a photo or two showing the defect/fault, which will speed up the returns process for you.

  • Your returns package must be received by us within 14 days from the date of original delivery to you.
  • Refund will be based on the purchase price.
  • Return shipping is FREE if you live in Australia.
Returns Process
Here is an easy return process:
  • Print out and fill out this easy Return Form. You'll need the packing slip you received with your order.
  • Pack all items with the easy Return Slip in a secure carton or reuse the original packaging.
  • Cut and attach the return paid address section from the easy Return Form to your package. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.
  • We will despatch your replacement product (subject to availability) within 7 business days of receiving the return of faulty or damaged goods.

3. Returning an item you received as a gift

  • Gift returns are confidential.
  • If the item was a gift we will refund your gift with a shopping voucher sent to your email address.
  • To return or exchange your gift, please follow the "Returns Process" above depending on the reason for return.