Privacy Policy

Thank you for accessing the uToys.com.au Website (“Site”) operated by SVOX Pty Ltd. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.


This privacy policy applies to the Site. This privacy policy does not necessarily apply to any offline collection of your personal information. Please see below for details.

We are not responsible for the content or privacy practices on any web site not operated by SVOX Pty Ltd. to which the Site links or that links to the Site.


INFORMATION COLLECTION AND USE


1.         Information Collection.


We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience.


(a) Registration and Ordering. Before using certain parts of any Site or ordering products, you must complete an online registration form. During registration, you will be prompted to provide to us ncertain personal information, including but not limited to:

 

  • your name,
  • contact and billing information,
  • phone number, email address,
  • transaction and credit card information.

These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the Sites, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you. To receive news and special offers by email from uToys.com.au you are asked to tick a box during the check-out process.


(b) Email Addresses. Several locations of the Site permit you to enter your email address for purposes including but not limited to: to register for a contest; to request us to notify you of new brands, new characters or new learning skills; to sign up for email newsletters and special offers.


(c) Cookies and Other Technology. Like many sites, the Site employs cookies and web beacons (also known as clear GIF technology or “action tags”) to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.

 

(i) A cookie is a piece of text which asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We have to use cookies to enable you to select products, place them in an online shopping cart, and to purchase those products.  If you do this, we keep a record of your browsing activity and purchase. A cookie does not give us access to your computer.

 

(ii) We may use third-party advertising companies to help tailor site content to users or to serve ads on our behalf. These companies may employ cookies to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies is not linked to any personal information collected by us.

 

(iii) The 'help' menu in most web browsers will tell you how you can be informed when you receive a new cookie or how to disable cookies altogether. However, we recommend that you leave cookies turned on as they allow you to access some of the most useful features of uToys.com.au.


(d) Log Files. As is true of most web sites, the Site server automatically recognizes the Internet URL from which you access the Site. We may also log your Internet protocol (“IP”) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)


(e) Product Reviews. You may choose to submit a product review. If you post a review, we will ask for your email address and geographic location. If you submit a review, your geographic location will be visible to other users (your email address will be kept private). Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.

 

2.         Information Use and Disclosure


(a) Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the Sites’ content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to the Site.

 

(b) Communications with You: We will use your personal information to communicate with you about the Site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to register for a contest;to request us to notify you of new brands, new characters or new learning skills; or to sign up for email newsletters and special offers. If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails (see the opt out section, below, for more details). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.

 

(c) External Use. We want to provide you with excellent service and to offer you a great selection. We do not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law, except that:

 

(i) As do most catalog and Internet retailers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as the Australian Post) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
 
(ii) Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information. (More on this below in Data Security.)
 
(iii) We may disclose such information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms & Conditions or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use the Site for illegal reasons or to commit fraud.
 

DATA SECURITY


The Site incorporates physical, electronic and administrative procedures to safeguard and secure the information we collect online.


OPT OUT/CORRECTIONS


(i) Upon your request, we will

 

(a) correct or update your personal information;

 

(b) stop sending emails to your email address; and/or

 

(c) disable your account to prevent any future purchases through that account. Please do not email your credit-card number or other sensitive information.You can make these requests at the customer information section of the Site, or emailing your request to customerservice@utoys.com.au

 

(ii) You may request details of personal information which we hold about you under the Data Protection Act 1998. A fee of $20 will be payable. If you would like a copy of the information held on you please write to:P.O. Box 393 Wahroonga NSW 2076.

 

Links to other websites


Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.

UPDATES TO THIS POLICY

If we change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. Effective 1st May, 2012.