Payment Information:
Technical:
If you wish to write in to us our Head Office address is:
The uTOYS University
P.O. Box 393 Wahroonga
NSW 2076.
The number for our customer service team is in progress to be arranged. In a meantime please contact us via support@utoys.com.au
Our customer service team are not available over the public holidays.
We aim to respond to all emails within 24 hours of receipt (please allow a little longer if you email over the weekend or a Public Holidays).
We hope that you will be more than happy with your order or the service we have provided but in the unlikely event that you wish to complain, please write in to our Customer Services Manager at our Head Office address:
The uTOYS Kids University
P.O. Box 393 Wahroonga
NSW 2076.
We would love to hear your positive feedback.
Please write in to our Customer Services Manager at our Head Office address:
The uToys Kids University
P.O. Box 393 Wahroonga
NSW 2076.
Regrettably, our pre-paid labels do not cover the price for international returns. To use our pre-paid labels, shipments must be sent from Australia.
It may take 4-7 business days for your return to reach the uToys Warehouse. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is processed to your account.
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be unused, in the state you received them, and in the original packaging).
The easiest way for you to return the merchandise is to get a pre-paid label from uToys Return Form.
- Print out and fill out The Return Form. You will need the packing slip you received with your order.
- Contact us and we provide Reply Paid Parcel Number.
- Print out a free return label - your domestic shipping costs are prepaid.
- Pack all items with the Easy Returns Form in a secure carton or reuse the original packaging. Ensure that the product is packaged securely, we reserve the right to refuse refund/exchange for any damage to the product in transit as a result of poor packaging.
- Attach the Reply Paid Parcel Number Label to your package. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.
Make sure the merchandise in the condition you received them (original, unused, re-saleable condition) and in the original box and/or packaging and place it in a shipping box.< You may drop off your return at any authorized AU Post shipping location, but please do not drop your return off at a drop box. To find the nearest authorized shipping location, please visit http://auspost.com.au. It may take 4-5 business days for your return to reach the uToys Fulfillment Center. Once your return is received and inspected by the fulfillment center (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Our customer services team will be able to give you approximate stock levels for our stores.
Please call Monday to Friday, 9am to 5pm Sydney Time.
Please visit http://www.utoys.com.au/terms-of-use to review the legal terms and conditions concerning your submission of reviews.
7.How do I use my Coupon Code? Using your code is as easy as 1-2-3!
For the billing information
For the shipping information
Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.
1. Do you ship internationally?
5. How long will it be before I receive my order?
1. Are there any benefits to having an account with you?
2. Do you donate to charity?
The uTOYS University supports many local charities and schools.
If you would like us to consider making a donation, please send your request, in writing, to our head office address:
The uToys Kids University
P.O. Box 393 Wahroonga
NSW 2076.
3. Is The uToys on social media sites?
To keep up to date with The uToys news and events you can:
Follow @uToys on Twitter
or
Like us on Facebook
4. Do you sell toys for disabled children?
Whilst we do not have a specific section of toys for people with disabilities, we do like to think that, as we stock a very wide range of toys for all ages and tastes, there should be something in store suitable for everybody.
1. What are cookies? Do I need to enable cookies on my browser?
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features on uToys.comau. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "Logout" link at the top of the page.
For more information about how we use cookies, See Our Privacy Policy.
2. When placing an order I get an error message stating that there has been an authorization failure. What went wrong?