Delivery Info

Shipping in Australia:

 

Free Standard Shipping on ALL Orders over AU$99 Australia-wide:


uTOYS.com.au is proud to offer Free Standard Shipping Australia-Wide on All Orders over AU$99 from our warehouse in Sydney using Australia Post eParcel.
 

Flat Rate Standard Shipping Australia-wide:


For all orders less AU$99 there is a flat rate AU$9.90 shipping from our warehouse in Sydney using Australia Post eParcel.
 
Here is how Standard Shipping works:
 
Sydney customers:  if you place your order before 12pm on a business day, it will dispatch from our warehouse on the same day. Estimated delivery time is 1-3 working days after dispatch.
Customers outside Sydney: if you place an order before 12pm on a business day, it will dispatch from our warehouse on the same day. Estimated delivery time is 2-6 working days after dispatch. Please note - this offer only applies to metropolitan areas Australia-wide. Deliveries to rural areas may take up 3 more working days.
 

Overnight Shipping Australia-wide:


uTOYS offers an Overnight Shipping from our warehouse in Sydney using Express Post. The shipping rate is based on weight and destination and available at checkout. Here is how it works:

 

Sydney customers: if you place your order before 12pm Sydney Time on a business day, the order will arrive the next business day.
Customers outside Sydney: if you place an order before 12pm on a business day, it will arrive the next 1-2 working days. Please note - this offer only applies to metropolitan areas Australia-wide. Deliveries to rural areas may take up to 4 working days.
To see if your postcode is within the Express Post network for next day delivery, please click here.

 

Standard Delivery from our partners:


If your order is coming from one of our partner supplier's warehouses, unfortunately our free standard and an overnight shipping aren't available, and it will be shown at checkout. In that case, your order will arrive in 2-7 working days.

 

Order tracking:


A tracking is ID sent to you in an email. You can follow the link in that email onto their site and track the progress of your parcel.

 

Signing for deliveries:


All parcels from uTOYS require signature on delivery.

  • We recommend voluntary insurance on any items that are to be left unattended.
  • If you are not home when it arrives, a notice will be left at your address notifying you of pick-up arrangements.

Postage & handling charges:


  • uTOYS is happy to offer free Standard Delivery on all domestic orders over AU$99.
  • Flat rate Standard shipping on all domestic orders less AU$99 is AU$9.90.
  • Overnight Delivery shipping rate is based on weight and destination and shown at checkout.

Changing shipping address:


  • Your shipping address can be changed as long as your order has not left the warehouse.
  • If the buyer has provided a wrong address and if the order is returned to us, then the buyer may request for a reshipment or refund. The buyer is responsible for the reshipping fee. Postage costs, including return postage will not be refunded.
  • If the buyer has provided a wrong address and if the order is not returned to us, then we are not responsible for anything.

International shipping:


We currently ship only within Australia and to New Zealand. Shipping to PO boxes is also possible.

 

Shipping to New Zealand:

 

Delivery times:


  • Orders will take 3-10 working days to arrive if they are coming from our warehouse.
  • If they are coming from one of our partner suppliers, delivery will take 5-12 working days.
  • Your order confirmation email will let you know how long the item(s) you have ordered will take to arrive, and where they are coming from.

Postage & handling charges:


  • NZ Postage & Handling Fee is based on weight, this rate is shown at checkout
  • The postage charges will be calculated automatically once your shipping details are filled in but before any payment is made.
  • For NZ delivery we use Australia Post Air Mail.

Currency:


All orders, shipping costs inclusive, are in AUD.

 

Tax:


Duties may be payable by you upon entry to your country, these are out of our control.